This is What Our Learners Are Saying......
Dignity at Work training - Very well presented. Learnt things that I didn’t know before. (I) will use these skills when I’m next in the workplace
Dignity at Work training - Thought provoking and interesting topics. Really enjoyed the course and the interaction between trainers and learners
Customer Service course – I liked that the trainers seemed genuinely interested in the topic and about our workplace. They also listened to everyone’s views and made everyone feel comfortable to express their views
Leading the Team (Leadership training) – I appreciate the opportunity to ask questions and voice opinions (during training session). I found the session was a combination of confirming my current management practices and highlighting ways to evolve / improve further. Thanks
We provide practical bespoke customer service training for frontline staff.
We work closely with participants in a fun, thought provoking and interactive way to develop their knowledge and skills on how to deliver consistent and superior customer service. We make delegates aware of the do's, don'ts, top tips and best practice which ensures long-term customer satisfaction and confidence.
We also offer the following qualifications.
These qualifications are ideal for those people whose customer service role, calls for well-developed behavioural competence. They are particularly suitable for people who have the scope to bring about permanent improvements in service delivery, which benefit their organisation and its customers. There is no requirement to be in a role which carries direct responsibility for people.
If you would like more information on the bespoke training we offer or would like to request a quote please use the contact details below or use the enquiry form online.
0151 728 3265
For More Information Call Us On
0151 728 3265